# Retail & CPG Solutions | Aventisia

> Agentic AI for retail and CPG: inventory, merchandising, order fulfilment, returns, store operations and customer service on Avintra.

Source: https://aventisia.com/solutions/retail/

[Solutions](https://aventisia.com/solutions/)  Retail & CPG

# Automate retail operations. _Delight shoppers. Maximize margin._

Avintra brings governed agentic AI to retail and CPG, from inventory and merchandising to order fulfilment, returns, store operations, and customer service. Move faster, reduce waste, and turn every shopper into a loyal customer.

[Talk to a retail specialist](https://aventisia.com/contact/?topic=usecase) [See the use cases](#use-cases)

**Retail & CPG agents** Example run

-   Inventory AI **Inventory Planning & Replenishment** _Running_
-   Merchandising & pricing **Pricing, Markdown & Promotion Optimization** _Running_
-   Order & fulfilment **Order Fulfilment & Logistics Orchestration** _Running_
-   Returns & exchanges **Returns, Refunds & Reverse Logistics** _Human review_
-   Store operations **Store Ops & Workforce Productivity** _Completed_
-   Customer experience **Retail Customer Service & Commerce** _Completed_

Governed on Avintra, with human review where it matters

45%

**Fewer stockouts** with AI-driven inventory planning

60%

**Faster fulfilment** through automated order orchestration

30%

**Better margin** from intelligent pricing and markdowns

40%

**Lower ops cost** across store, supply chain, and service teams

Use cases

## Run your retail business with _agentic intelligence_

From the shelf to the doorstep and every customer touchpoint in between, Avintra automates the critical processes that define retail performance.

_01_ Inventory AI **Inventory Planning & Replenishment** _02_ Merchandising & pricing **Pricing, Markdown & Promotion Optimization** _03_ Order & fulfilment **Order Fulfilment & Logistics Orchestration** _04_ Returns & exchanges **Returns, Refunds & Reverse Logistics** _05_ Store operations **Store Ops & Workforce Productivity** _06_ Customer experience **Retail Customer Service & Commerce**

Inventory AI 01 _/ 06_

### Inventory Planning & Replenishment

Right stock, right place, right time. Avintra agents forecast demand at SKU-location level, recommend optimal purchase orders, and automate replenishment across warehouses, stores, and channels.

1.  01
    
    Demand forecasting and SKU-location-level planning
    
2.  02
    
    Automated reorder and replenishment recommendations
    
3.  03
    
    Safety-stock and markdown optimization
    
4.  04
    
    Multi-channel inventory visibility and alerts
    

[Discuss this use case](https://aventisia.com/contact/?topic=usecase)

Why Avintra

## Built for the speed, margin, and experience _retailers demand_

### Retail-trained agents

Pre-built agents for inventory, pricing, fulfilment, returns, store ops, and customer service, built around real retail and CPG workflows, not generic chat.

### Connected to retail systems

Integrate with ERP, POS, WMS, OMS, e-commerce, CRM, and supplier systems via native connectors, APIs, and EDI, without ripping and replacing.

### Governance and brand safety

Policy guardrails, maker-checker on promotions and refunds, PII handling, consent capture, and immutable audit trails for every agent action.

### Live in weeks, not quarters

Start with one high-impact process (inventory planning, order fulfilment, or customer service) and expand across the retail value chain on the same platform.

### Built for teams and shoppers

Conversational, multilingual interfaces that meet planners, store associates, and customers where they already work: across web, mobile, Teams, and WhatsApp.

### Outcome-backed business case

Every deployment ships with baselined KPIs (stockout rate, sell-through, markdown recovery, OTIF, CSAT, and cost-to-serve) measured continuously.

Already in production

Contact Center Quality **Customer Call Audit**

AI-powered audit of customer service calls against quality, compliance and tone scorecards, at 100% coverage.

-   100% call coverage
-   Consistent QA scoring

[Read case study](https://aventisia.com/files/case-studies/customer-call-audit-agent.pdf) [Demo](https://www.youtube.com/watch?v=0egLKSyFVJI)

Customer Operations **Email Customer Service**

Agentic email service that drafts contextual responses grounded in policy, CRM and prior interactions, with human-in-the-loop review.

-   Faster response SLAs
-   Consistent brand voice

[Read case study](https://aventisia.com/files/case-studies/email-customer-service.pdf) [Demo](https://www.youtube.com/watch?v=-xnQSUj2xp4)

## Ready to transform your retail and CPG operations?

Start with one high-impact process (inventory planning, order fulfilment, or customer service) and scale across the enterprise on the same governed platform.

[Talk to a retail specialist](https://aventisia.com/contact/?topic=usecase) [See pricing](https://aventisia.com/pricing/)

More solutions

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