Avintra brings governed agentic AI to customer service across every channel — from ticket triage and self-service to voice, email, and proactive retention. Your customers get instant answers, and your agents stay focused on what matters most.
From the first inbound question to the post-resolution follow-up — Avintra covers the full customer service lifecycle with composable agents and workflows.
Avintra reads every incoming case across email, chat, voice, and social, classifies intent and urgency, and routes it to the right queue — or resolves it autonomously — in seconds.
Deploy brand-safe conversational agents that answer questions, update orders, handle refunds, and walk customers through processes — with seamless escalation to humans when needed.
Augment your contact center with AI that transcribes, summarizes, and extracts action items from calls — while voice agents handle routine inquiries around the clock.
Cut average handle time with agents that draft contextual replies, pull relevant knowledge articles, and update the case record — freeing agents to focus on complex problems.
Serve customers in their language without maintaining separate teams. Avintra detects language, translates context, and generates consistent responses across 40+ languages.
Turn support from reactive to proactive. Agents monitor signals, trigger outreach before issues escalate, and synthesize feedback into actionable improvement loops.
Pre-built agents for customer service workflows — case triage, order management, refunds, scheduling, and voice — tuned for enterprise support models.
Native connectors and a low-code workflow designer for Salesforce Service Cloud, Zendesk, Freshdesk, Genesys, Twilio, Intercom, and custom CRMs.
PII handling, consent capture, escalation guardrails, maker-checker on refunds, and immutable audit trails on every customer interaction.
Start with one high-volume use case — typically ticket triage or chat deflection — and expand across channels on the same platform.
Human-in-the-loop on escalations, sensitive cases, and approvals — AI handles the volume, your team handles what matters most.
Every deployment ships with baselined KPIs — CSAT, first response time, resolution rate, cost per contact, and agent utilization — measured continuously.
Start with one high-volume use case — typically ticket triage or chat deflection — and scale across channels on the same governed platform.